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Rachael Hackney

Travel Expert
Senior Travel Adviser at Flight Centre
Narellan, New South Wales, 2567

Rated 5/5 (11 Reviews)
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To open up the world for those who want to see

About Rachael Hackney


With being a CLIA (Cruise Lines International Association) Master and over 20 years in the Travel Industry I am so excited about the future of travel and I cannot wait to create your travel dream!

I love all different cultures and countries around the world, and it is really hard to choose my favorite destination however two special trips come to mind, one was my River Cruise in Europe and my other was my trip to Alaska/Canada - as you can see very different trips but very unique in their own right.

When I travel I love to take every opportunity to visit as much as I can, every little tour I can take I do! I am actually known by my colleagues as the add on girl! but I love history and I love to learn and experience.

History is magical, I want to know the origins of a place or building to know what I am looking at.  This led me into the travel industry so I can send my clients to these amazing places around the world ! I pride myself on customer service and really getting to know my clients and seeing if you want to go behind the scenes of a place.

I started in the industry in wholesale in Contiki Holidays and now I am in retail with Flight Centre for over 11 years.  

My next trip goal is Antarctica, after sending so many people for years I would love to go myself !! 

    Company Details

  • Year I became a Travel Agent
  • 1997
  • Hours of Operation
  • Mon 9 - 5pm
    Tue 9 - 5pm
    Wed 9 -5pm
    Thur - 9 - 5:30pm
    Fri - 9 - 5pm
    Sat - 10 - 3pm
  • Accepted Forms of Payments
  • Cash
    Bpay
    Direct Deposit
    Credit Card
  • Credentials
  • Certificate 3 in Travel and Tourism
    Diploma in Management and Leadership
    Masters in CLIA (Cruise Lines International Association)
    APT Angel
  • Honours & Awards
  • Flight Centre Global Novice Achiever
    Flight Centre Global Team Achiever
    Flight Centre Global Individual Achiever
    Top 20 Australia Princess / Delta Agent 2018
    Top 20 Australia Cruise Agent 2018
    Top 20 Australasia Globus Family of Brands 2019 Agent
    APT Angel - Selected to complete their specialist training only 15 in NSW
    Many other individual and team awards within Flight Centre
  • Destinations I specialise in:
  • Alaska, Antarctica, Australia, Canada, Egypt, Europe, France, United Kingdom, USA
  • Travel Types I Specialise in:
  • Cruise Holidays

    Contact Information

  • Company Name
  • Flight Centre
  • ATAS Accredited
  • Yes
  • Online Social Profiles
  • Phone Number
  • Show Phone Number
  • Location
  • 326 Camden Valley Way
    Narellan, New South Wales, 2567
    Australia
  • _

Rachael Hackney Reviews


Submitted by Lisa Hammond on Saturday, Sep 11, 2021

The best!

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Rachael was my work colleague until COVID hit! I have moved on from being a Travel Agent but I will definitely going to Rachael for all my future travel. Rachael is extremely knowledgeable and listens to what the client is wanting in their dream holiday! I have absolutely no hesitation in recommending Rachael!


Reply From Rachael Hackney

Thanks so much Lisa for such a lovely review, I defiantly miss you as my work colleague it was wonderful working with you ! I really appreciate you taking the time to write this review.

Submitted by Steve Curtis on Thursday, Sep 23, 2021

Holidays

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My wife and I have known Rachael for some years now since we went on our Mediterranean cruise. Her knowledge of travel is excellent and she's so polite. We would highly recommend her for all your travel plans. 

Submitted by Thomas Gosewinkel on Saturday, Sep 11, 2021

The best travel agent ever .

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I have know Rachael for ten years now and she has always helped me with my travel arrangements  . Even through the covid period she was amazing . I can't recommend her highly enough.  Rachael thank you for being on time early and so professional . Thanks Thomas 


Reply From Rachael Hackney

Thanks Tom for an awesome review I really appreciate it !! I cannot wait to see what your future travel plans will be ! You have certainly had so many amazing experiences over the years !

Submitted by Cathy Church on Saturday, Sep 11, 2021

Rachel is the Best there is

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I have booked several trips with Rachel and have had faultless trips every time. Everything is organised to the finer details.  I was on a trip to  Europe and found myself in Turkey a few hours before a bomb went off in the airport and was stressing about not being able to return but was able to contact Rachel day and night as she kept us up to date on what we could do and when . It was a huge relief at the time . Highly recommend and wouldn’t travel with anyone else organising the details.


Reply From Rachael Hackney

Thank you so much Cathy for your wonderful review. I will never forget that trip to Turkey and the bombing, I just wanted to speak to you and make sure you were ok and felt safe. Again thankyou for your lovely words.

Submitted by David Gates on Saturday, Sep 11, 2021

Excellent service

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I’ve had Rachael manage my travels for over a decade. Fiji, Europe and Canada to name a few. You can rest assured you’ve been taken care of especially in the unpredictable Covid climate. Rachael has managed my refunds and credits from last minute cancellations due to border closures. Rachael is always one step ahead. Highly recommend. 


Reply From Rachael Hackney

Thanks so much David for your fantastic review, I cannot wait to see what future travels you take your family on, including all the photos and videos !

Submitted by Sandro on Sunday, Sep 12, 2021

Best travel agent

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I have dealt with Rachel for years, and she have never failed to deliver. Professional,  knowledgeable and so friendly,  recommended so many of my friends to book with her. Best in the business..


Reply From Rachael Hackney

Thanks so much Sandro for you lovely review I really appreciate it and all your recommendations and referrals over the years !

Submitted by Angela Theologis on Saturday, Sep 11, 2021

Fantastic travel agent!

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Rachael has organised a few of our holidays now. Always looks after us and goes out of her way for us. Even with cancellations due to covid, She never let's us down. Overall a wonderful person very friendly and great at her job!


Reply From Rachael Hackney

Thankyou so much Angela and Kevin for your lovely review. I cannot wait to see what your future travels are and also all the new videos you will make !

Submitted by Stephanie on Monday, Sep 20, 2021

Travel with experience!

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I met Rachael in 2012, I’d never travelled before.  I gave Rachael a map of the World and I had circled several Countries and Cities which I wanted to travel to with my family.Rachael arranged everything.   Flights, hotels, tours, special ‘skip the queue’ passes and was a wealth of information on everything travel related.   She answered every single question, whether email, text or phone.  She knew stuff I didn’t even know to ask!  Our trip was a fabulous success!  We visited 8 countries, sightseeing our way across the globe, under Rachael’s carefully organised schedule.  All flights, trains, tours, transfers and hotels were planned so well.  Only an experienced and caring travel agent could have orchestrated such a complex international trip for my family.  We had such a fabulous holiday in 2012, that we have taken an international trip every year or so which Rachael has organised.


Reply From Rachael Hackney

Stephanie thank you so much for your lovely review, I will never forget the first time you stepped into my office with your map and the dots on the places that you wanted to go to, and I was so happy was able to make your experience a memorable one, and I love that you come to me year after year with new challenges and ideas ! You might have started off as an inexperienced traveler but now you really are a world traveler !

Submitted by Cheryl Briffa on Thursday, Sep 23, 2021

Travel with Ease!!!! with Rachel Hackney

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Rachael has been instrumental in our global travels, from the first time we meet in Macarthur square we knew we had a Gem!!!Rachael is very  knowledgeable  attentive, and passionate about travel. Nothing is ever too much trouble for Rachael .Her customer care/service is 5star she  has always been only   a phone call  or email away to answer our enquiry either at  home or abroadI've often said that I hate recommending Rachael as we like to keep her all for ourselves!!! We feel privileged to have her manage our travels Cheryl and Rob

Submitted by Kyle - Infinity Holidays on Saturday, Sep 11, 2021

Travel Agent that goes above and beyond

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I’m not a traveller or client of Rachael’s, I’m a supplier that Rachael utilised to book her clients holidays.Rachael was always super prepared when calling us with her clients requirements, always ensured that she got the best price and best hotels, tours and transfers that suited her clients needs. Nothing was ever a hassle or trouble for Rachael and she always looked after her clients needs. She always ensured that her clients holidays went as hassle free as possible.If you’re after great service and a travel agent that ensures that her clients are well looked after - make sure you use Rachael!


Reply From Rachael Hackney

Thanks so much Kyle, I never thought about suppliers / wholesalers putting a review up but this means so much to me as my working relationship with colleagues is paramount to being able to put together amazing trips for my clients. Thankyou I really appreciate it !

Submitted by Colin Berg on Sunday, Sep 12, 2021

Great Professional Service

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We have booked several trips with Rachael and could not have had better service. Rachael has great knowledge and experience in all aspects of the travel industry.I highly recommend Rachael for all your travel plans.


Reply From Rachael Hackney

Thank you so much Colin for your fantastic review I really appreciate it I cannot wait to see your future travel plans entail and of coarse your photos !
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Rachael Hackney Photo Albums


Posted 17/09/2021 by Rachael Hackney
Avalon River Cruise - Paris to Normandy

Gone are the days when a River Cruise was just a dream due to the price, Avalon ticks all the boxes with it being... View More


Posted 17/09/2021 by Rachael Hackney
Alaska

This trip was beyond my wildest dreams! Alaska is such an untouched state with the majority of it only accessible... View More


Posted 15/09/2021 by Rachael Hackney
Paris

Paris is always a good idea ! It is not just about the Eiffel Tower, which was a temporary exhibit at the world fair... View More


Rated 5/5 (11 Reviews)

Contact Rachael Hackney